Where is my order?

• At Joywood we aim to have your order shipped within 24 hours of purchase, excluding weekends and public holidays. If you place your order before 2pm AEST, your order will be packed that day. Once your order has been collected by Australia Post, you will receive a shipping confirmation email and tracking number. Please refer to our shipping page for more information.

How long will it take to get my order?

• Standard delivery will usually take between 2 - 7 business days. Shipping times may also change depending on location and other circumstances.

I put the wrong information at checkout, what do I do?

• If your order is still processing you can give us a call on (03) 5023 1121 and we can change any details before your order has been dispatched. In the event that your order has already been dispatched, we will need to wait for the parcel to be returned to sender before we can re-ship it to the correct address. Please contact us as soon as possible to advise us of your correct address so we can have this updated.

My order has arrived, but it doesn’t fit. How do I return my items?

• We understand sometimes things just don’t work out. Simply email us regarding the return and we can advise you what to do from there. Returns must be made within 30 days of purchase. More information can be found on our returns and refunds info page.

How do I know if an item will fit me or not?

• Please refer to our sizing page to find all information on size and fit. If you have any questions please don’t hesitate to give us a call and we can help you out! Ph: (03) 5023 1121

Can I return an online order to your store?

• You are able to return any full priced items in store for an exchange or store credit within 30 days of purchase. Just make sure you bring your order confirmation email as proof of purchase. For further details regarding returns, please see our returns and refunds page.

I have sent a return back, have you received it?

• Please allow 1 -3 business days for us to process your return once we have received it back. After your return has been processed you will be sent an email confirmation. We suggest using tracked postage for all your returns to ensure your items arrive back to us safe and sound.

I received a faulty or incorrect item, what do I do?

• In the event that you have received a faulty or incorrect order, please contact us via email as soon as you receive your order (joywoodfashion@gmail.com). Please include your order number, and any photos and relevant information regarding the issue so we can get this sorted for you as quickly as possible.

Do I need to have an account to purchase an order online?

• No, you can process your order with or without a customer account.

I have a gift card or discount code, how do I use it?

• At the checkout stage of your online order, enter the full code that you have received. Click the apply button and you will see the discount applied to your total. If you are having trouble with this, don’t hesitate to call or email us and we will try to solve this problem for you.